Public media volunteers assist stations throughout the year in special events, pledge drives, and as volunteer board members and fundraisers, and sometimes as on-air talent. Many are a joy to work with. Some are a trial.

From time to time stations have unhappy volunteers, usually owing to some misunderstanding or unfulfilled expectations … on either side. To reduce and alleviate such occurrences, stations can develop job descriptions for volunteers as well as a list of expectations. A number of stations require formal acknowledgement that the volunteer has read and accepted the terms as outlined. Elements of a Volunteer Handbook Jim and Judy Buttorf, Professional Volunteer Management Training and Consulting, Phoenix, AZ,…