Manager Individual Giving

Application Deadline: Friday, Feb 14, 2020

Description

Summary

This position manages the development and implementation of a membership strategy to attract, retain and grow donations and is responsible for setting and meeting budget goals. Additional responsibilities include planning and managing KBTC’s customer service, donor communication and donation processing.

Functions

• Collaborate as part of a team of fundraising and customer service professionals to achieve KBTC’s fundraising goals and set overall fundraising, cultivation and stewardship strategy.
• Develop, implement and evaluate multimedia individual giving campaigns, using direct mail, online, special event, digital and other giving strategies. Maintain traditional sources of revenue as well as transform the way KBTC acquires and retains members in a digital-first environment.
• Design, implement and manage a donor engagement campaign that includes creating media experiences for donors and viewers as well as other stewardship activities.  Responsible for coordinating events as related to these activities.
• Plan and implement direct marketing and donor communication strategies. Prepare written materials, including correspondence, solicitation materials, acknowledgements and regular communications.  Use a communication tone that aligns with the Development Department’s established style guide. Coordinate KBTC’s email communications and manage and supervise customer service communications and plans.  Plan and edit KBTC viewer guide.
• Work with the Development Team to identify, cultivate and steward major gifts.
• Manage donor database and data processing including ensuring efficiencies, transparency and security in financial transactions, database coding and donation processing. Develop, monitor and continuously improve donation processing and data entry to stay current with industry standards and customer expectations.
• Supervise the accounting and reconciliation of individual giving revenue and financial transactions. Maintain procedures and records in accordance with applicable industry, federal and state regulations, Bates Technical College and KBTC policies.
• Supervise Individual Giving Associate and Customer Service Associate.
• Stay current with trends and best practices in fundraising and marketing and identify, implement and manage special projects to address industry changes.
• Responsible for preparing budgets and management of financial operations of the department within the budget, goals and objectives of college guidelines and policies.
• Provide leadership, development and supervision to staff to maximize the overall performance and ensure alignment of the department’s and College’s strategic plan, core values, vision and mission.

Non-Essential/Other Functions

• Train and supervise community volunteers in job-specific areas to accomplish fundraising events and outreach efforts as required.
• Accountable for keeping personal development up-to-date; adding to skills and knowledge through courses that may be available through the Bates Technical College courses, professional development committees, etc.
• Participate actively and collaboratively on committees for college as needed including but not limited to staff recruitment, college councils, etc.
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Additional activities, duties and responsibilities may change at any time with or without notice to meet college needs.

Supervisory Responsibilities

• This position is responsible for the following positions:
  • Individual Giving Associate
  • Customer Service Associate

Qualifications

Minimum Qualifications

• Bachelor’s degree or equivalent
• Two (2) years of experience working for a non-profit organization with demonstrated experience in donor relations, communications, customer service and database management
• Experience supervising staff
• Experience creating written materials for a variety of audiences
• Experience managing all aspects of project implementation, taking proactive ownership of projects and providing exemplary internal and external customer service

Allowable Substitution
If necessary, alternative combinations of education and experience may be evaluated by Human Resources for comparability.

Preferred Qualifications

• Four (4) years of experience working for a non-profit organization in a fundraising capacity

Supplemental Information

How to Apply 
Individuals interested in this position are encouraged to apply. Your application must include a complete online application and all of the required documents below to be considered complete:

• Click on the word Apply at the top right corner of the job announcement.
• Complete an online application (note that stating “See Resume” on any section of the online Application will be deemed incomplete).
• Attach a Resume.
• Attach a Cover Letter addressing how you meet or exceed qualifications (max 2 page).
• Attach a copy of academic transcripts for all colleges and universities attended (unofficial transcripts may be submitted – official transcripts required upon employment).
• When finished click on the word Submit.

Bates Technical College reaffirms its policy of equal opportunity and does not discriminate on the basis of race, ethnicity, color, national origin, creed, religion, sex, sexual orientation, gender identity, age, marital status, disability, or status as a disabled veteran or Vietnam era veteran in its programs and activities in accordance with college policy, and applicable federal and state statutes and regulations. Bates publications are available in alternate formats upon request by contacting the Disability Support Services Office at 253.680.7010. Inquiries regarding Bates’ non-discriminatory policies, including Title IX and ADA, should be directed to: For student matters, the Dean of Student Services at 253.680.7105, Downtown Campus A211. For employee matters, the Director of Human Resources at 253.680.7180, Downtown Campus A326.

Conditions of Employment

• Once offer of employment is made, a background check including criminal record history will be conducted. Information from the background check will not preclude employment but will be contingent in determining the employee’s suitability and competence to continue to perform in the position.
• Valid Washington State Driver’s License and reliable vehicle for reimbursable travel.

• Agency

  Bates Technical College

  Address

  1101 S. Yakima Ave
  Tacoma, Washington, 98405-4895

  Phone

  (253) 680-7181

For additional information about this position, please contact: